Payment:
- Failure to make final payment within two weeks of receiving reservation will result in cancellation of event.
- In order to reserve your coach, a deposit in the amount specified above is required and must be received in our office within 10 days of your booking. If the deposit is not received in the 10-day period, we reserve the right to cancel the order. Final payment will be due 30 days prior to the departure of your trip. If your order is booked within 30 days of departure, full payment must be paid and received in our office within 48 hours by Cash, Credit Card, Cashier’s Check, Certified Check or Money Order. If the full final payment is not received within the 48-hour period, we reserve the right to cancel the order.
- We gladly accept: MC, Visa, Amex, Cash, Check, or Money Order. Payment by check, except cashiers or certified check, must be received at our office at least 7 days prior to the payment due date. In the event a check is returned for insufficient funds, a $35.00 fee will apply.
- A non-refundable convenience fee will be added for all credit card payments.
- Tolls and parking are the responsibilities of the customer, unless otherwise noted on your confirmation. Gratuities for your driver are not included in the price of your charter, unless otherwise noted on your confirmation.
- Payments should be made payable to: Blue Grass Tours. Payments may be made by mail, in person, or by credit card to: BLUE GRASS TOURS, 817 Enterprise Drive, Lexington, KY 40510.
- Due to the volatile nature of fuel prices, fuel surcharges may apply and may be adjusted prior to your departure. In the event there is an upward adjustment, the customer will be responsible for the resulting additional charges.
- Blue Grass Tours may require that a valid credit card be provided by the customer and be held on file by Blue Grass Tours for the duration of the trip as security to cover any additional unpaid charges that may be incurred by the customer prior to or during the trip.
Itinerary:
- Reservations are not made until payment is received. Proposed itinerary may vary, depending on availability.
- Blue Grass Tours will make every effort to include specific attractions requested or noted on your itinerary, though these are at no point guaranteed. Blue Grass Tours has no control over Attractions/Venues discretion to cancel reservations made by Blue Grass Tours. In the event your attraction is unavailable, you will be contacted and a similar attraction will be booked.
- We recognize that changes may occur to your itinerary either prior to or during your trip. In order to assure that we can provide you with the best possible service, we will make every effort to accommodate your changes. However, any changes to your itinerary while the trip is underway may require delays and/or additional fees. Any changes to the itinerary while the trip is underway must be approved by the Blue Grass Tours office and if approved by the Blue Grass Tours, the responsible customer must sign for any additional charges that may occur as a result of the itinerary change. Please be aware that we strictly adhere to the USDOT regulations as follows: A driver must have eight (8) consecutive hours off duty, after driving ten (10) hours (maximum driving time), or being on duty fifteen (15) hours (10 hours driving time plus 5 hours wait/on-duty time). At the point of exceeding US DOT driving/on-duty time regulations, drivers are required to park the coach and call our dispatcher. We cannot permit or require drivers to violate US DOT regulations. All drivers have been instructed to keep the customer and the Blue Grass Tours dispatcher informed regarding on-duty/driving time and to notify the customer and the Blue Grass Tours dispatcher in the event they determine that a potential problem may arise. The customer also agrees to and will give permission to the driver to go off duty when the coach is parked and not needed by the group for specified periods of time when the coach can be locked and not attended to or occupied by the driver. When available, a replacement driver will be sent at the earliest possible time to take over the charter and continue the trip. Blue Grass Tours assumes no responsibility for delays or other consequences resulting from customer directed itinerary changes made while the trip is underway.
Responsibilities:
- Blue Grass Tours is not responsible for lost or damaged baggage, personal belongings or any items left on the coach.
- We make every effort to ensure our coaches are in top working condition. Unfortunately, mechanical failures may occur which may delay your trip. In the event a mechanical failure occurs, Blue Grass Tours will make every effort to have repairs accomplished in a timely manner or based on circumstances and availability, provide a replacement coach to continue your service. In the event Blue Grass Tours determines that a replacement coach is necessary to continue or complete the trip, Blue Grass Tours will provide the replacement coach at no additional cost to the customer. In any event Blue Grass Tours assumes no responsibility for price adjustment, refund of the contract price or for all other costs incurred by the customer or their party as a result of delays, mechanical failures or other unforeseen circumstances. TV, VCR\DVD, Radios, PA Systems, & Internet are provided on the coaches and regularly maintained for optimum performance. In the event one of these items fails to operate properly prior to or during your trip no refund and/or price adjustments will be made since these are considered accessory items and are not essential to the operation of the coach.
- We take pride in the cleanliness of our equipment. We do expect normal wear during use. In the event Blue Grass Tours determines there is excessive trash, abnormal wear and tear or damage, etc., a $100.00 minimum fee up to the total cleaning/repair/ replacement cost of the damaged item will be charged to the customer.
Cancellations:
- Deposits and/or payments will be refunded provided written request has been submitted within 60 days of service. Blue Grass Tours reserves the right to cancel a reservation due to inclement weather or other acts of God, equipment mechanical problems or other circumstances which may, at the sole discretion of Blue Grass Tours, prevent delivery of charter bus service to the customer by Blue Grass Tours.
- During these uncertain times, COVID19 continues to be ever changing. Blue Grass Tour will work with your group on rescheduling your tour should a nationwide lockdown/Travel Ban be enforced. Individual cancellations made after contracted date, will only be accepted should a party member contract COVID19 with proof of test results. Every effort will be made to provide full or partial refund. Refund amount is subject to the discretion of Blue Grass Tours and Attractions listed on your itinerary.
Acknowledgement of Agreement
By submitting payment, customer agrees to read and understand all of the terms and conditions, and shall be responsible for all charges herein and any charges related to changes in the charter order. Additionally, customer certifies they have reviewed all the information on the confirmation and find it to be a complete description of the trip for which we have contracted services. Customer agrees to pay all charges listed herein and all other charges that may be incurred as a result of this contract. The contract price may be adjusted based on the finial itinerary provided to Blue Grass Tours by the customer prior to trip departure and/or as a result of customer directed changes while travel is underway.
Driver assignments and specific vehicles cannot be guaranteed. The company reserves the right to lease equipment from another company in order to fulfill your charter. The company is not responsible for articles left or loss during your charter or any loss of time due to mechanical failure. We strictly adhere to the USDOT regulations in regards to driver and equipment requirements. Blue Grass Tours is a DOD certified company. A signed contract and deposit delivered to and received by the Blue Grass Tours office is required to confirm your reservation.
Thank you for selecting Blue Grass Tours as your service provider.